FREQUENTLY ASKED QUESTIONS
Please read our TERMS AND CONDITIONS before making any inquiries or placing any orders.
QUESTIONS ABOUT ORDERING
Q: HOW MUCH ARE YOUR PRODUCTS?
A: The prices are already indicated in the ads/photos that are posted in our Facebook and Instagram accounts. Complete PRICE LIST is located HERE.
Q: HOW DO I ORDER?
A: Submit the Order Form then wait for the confirmation email with payment instructions.
After you receive our confirmation email, make the payment bank deposit or bank transfer, then send a copy of the deposit/transaction slip (with your name written on it) to rainbowhead.ph@gmail.com then wait for the payment acknowledgment by email.
If you pay via ONLINE TRANSFER, please send a screenshot of the transaction.
TRACKING NUMBERS FOR SHIPPED PACKAGES CAN BE FOUND HERE.
Q: WHAT ITEMS ARE AVAILABLE?
A: The available items are listed in this Order Form. This list is updated daily. If it is not written here that means it is not available.
Q: WHAT ARE YOUR MODES OF PAYMENT?
A: By Bank Deposit (direct orvia Gcash) to BPI , BDO, METROBANK or by GCASH only.
Bank account details will be sent by email after we receive of your Order Form.
You DO NOT NEED to have your own bank account to make a deposit. You just need our bank details and make the deposit to any BPI/BDO/Metrobank branch of your choice.
* Please note that banks may charge a minimal PROCESSING FEE if paying from PROVINCIAL BRANCHES.
ONLINE FUND TRANSFERS are allowed. You must provide the screenshot/confirmation of the transaction after you have made the payment.
Online transfers from different banks (for example: Citibank to BPI, Unionbank to BDO, etc.) are allowed but it may take additional 1-3 working days to verify.
We currently do not accept payments by PayPal/Western Union etc. If you do not have any other payment option, please send us a message so we can assess other options.
Q: WHEN WILL I RECEIVE MY PACKAGE?
A: We will have limited shipping days due to ECQ. Please expect some delays due to these unusual circumstances. You may expect delivery of your package within 5-10 working days from your date of payment.
"Working Days" are Monday to Friday only. We do not ship on weekends and holidays. If you pay on a Friday, dispatch will be the following Monday.
NOTE:
Once a package is dispatched to the courier, we will not have any control over it. In cases of errors or delays caused by the courier, we will help resolve the dispute to the best of our abilities, but we will not be held liable or responsible for any delays or errors.
TRACKING NUMBERS FOR SHIPPED PACKAGES CAN BE FOUND HERE.
Q: WHAT ARE YOUR COURIERS?
A: We ship exclusively via Blitz Delivery for now. Provincial deliveries are currently on hold.
Q: HOW MUCH ARE THE SHIPPING FEES?
A: Shipping/Handling Fee is Php 170 within Metro Manila. Provincial deliveries are currently on hold. Prices are subject to change without prior notice.
Q: DO YOU HAVE MEETUPS?
A: No.
Q: WHAT ARE YOUR OFFICE HOURS?
A: We operate from 1:00 PM until 9:00 PM, Monday to Friday. We do not operate on weekends and holidays.
Q: DO YOU HAVE A PHYSICAL SHOP?
A: We have partner shops in Cubao Expo and Cebu City.
Rainbow Head products can also be purchased in Cubao Expo at The Four Strings (Shop 59A). The shop is open from Monday to Saturday, 1:00 PM to 8:00 PM; closed every Sunday.
Mad Kahuna Surf Shop is an authorized reseller of Rainbow Head products. They have branches in Cubao Expo and in Cebu City where you can purchase Manic Panic and Arctic Fox hair dyes.
Note that prices may vary depending on the shop.
PLEASE CONTACT THE SHOPS DIRECTLY FOR STOCK AVAILABILITY AND PRICING.
#59-A Cubao Expo, Gen. Romulo Avenue, Cubao, Quezon City
Mobile: (63) 942 947 5090
#51 Cubao Expo, Gen. Romulo Avenue, Cubao, Quezon City
Globe: (63) 917 627 0530
Sun: (63) 922 842 9244
22 Juana Osmeña St., Brgy Capitol Site, Cebu City
Globe: (63) 917 627 0530
Sun: (63) 922 842 9244
Q: HOW DO I GET TO CUBAO EXPO?
A: Please refer to this map to see where the shops in Cubao Expo are located:
QUESTIONS ABOUT HAIR COLORING
www.howtohairgirl.com/2013/12/dos-dont-diy-hair-coloring/
www.travelsizesupermodel.net/2015/06/the-ins-and-outs-of-candy-colored-hair.html
www.galadarling.com/article/the-ultimate-guide-to-unnatural-hair-colouring/
QUESTIONS ABOUT MANIC PANIC
www.wikihow.com/Dye-Your-Hair-With-Manic-Panic-Hair-Dye
www.anonamiss.co.za/faq/manic-panic-101/
QUESTIONS ABOUT ARCTIC FOX
www.arcticfoxhaircolor.com/pages/instructions
QUESTIONS ABOUT SPARKS HAIR COLOR
QUESTIONS ABOUT BLEACH LONDON
www.bleachlondon.co.uk/bleach-bible
QUESTIONS ABOUT BLEACHING
www.wikihow.com/Bleach-Hair-Blonde
www.wikihow.com/Bleach-Your-Hair-Platinum-Blonde
QUESTIONS ABOUT WELLA TONERS
www.ehow.com/how_4968265_apply-wella-hair-toner.html
www.ehow.com/how_8526352_use-silver-lady-toner-hair.html
www.bellatory.com/hair/How-To-Get-Blonde-Hair-at-Home-Wella-Color-Charm-Toners-and-Developer
DISCLAIMER:
The content on this site is for reference purposes only and is not a substitute for advice from a licensed professional. You should not rely solely on this content. Always read labels and directions before using any product.
For any other questions that have not been answered by the above information, you may contact us through:
Facebook PM:
www.facebook.com/rainbowhead
Email:
rainbowhead.ph@gmail.com