FREQUENTLY ASKED QUESTIONS
Please read our TERMS AND CONDITIONS before making any inquiries or placing any orders.
QUESTIONS ABOUT ORDERING
Q: HOW MUCH ARE YOUR PRODUCTS?
Q: HOW DO I ORDER?
A: Submit the Order Form then wait for the confirmation email with payment instructions.
After you receive our confirmation email, make the payment bank deposit or bank transfer, then send a copy of the deposit/transaction slip (with your name written on it) to firstname.lastname@example.org then wait for the payment acknowledgment by email.
If you pay via ONLINE TRANSFER, please send a screenshot of the transaction.
TRACKING NUMBERS FOR SHIPPED PACKAGES CAN BE FOUND HERE.
Q: WHAT ITEMS ARE AVAILABLE?
A: The available items are listed in this Order Form. This list is updated daily. If it is not written here that means it is not available.
Q: WHAT ARE YOUR MODES OF PAYMENT?
A: By Bank Deposit to BPI , BDO, METROBANK or by Money Remittance (Palawan, Cebuana, LBC) only.
Bank account details will be sent by email after receipt of your Order Form.
You DO NOT NEED to have your own bank account to make a deposit. You just need our bank details and make the deposit to any BPI/BDO/Metrobank branch of your choice.
* Please note that banks may charge a minimal PROCESSING FEE if paying from PROVINCIAL BRANCHES.
ONLINE FUND TRANSFERS are allowed. You must provide the screenshot/confirmation of the transaction after you have made the payment.
Online transfers from different banks (for example: Citibank to BPI, Unionbank to BDO, etc.) are allowed but it may take additional 1-3 working days to verify.
We currently do not accept payments by PayPal/Western Union etc. If you do not have any other payment option, please send us a message so we can assess other options.
Q: WHEN WILL I RECEIVE MY PACKAGE?
A: We have a "Pay Today/Dispatch Tomorrow" (next working day) Policy. Delivery transit times are 1-8 working days for Manila areas and 3-12 working days for provincial areas.
"Working days" mean Monday to Friday only. We do not ship on weekends and holidays. If you pay on Friday, dispatch will be the following Monday.
Payment made on Monday. Dispatch will be on Tuesday. Delivery to your address will be by Wednesday or Thursday if within Manila area, and between Wednesday and the following Monday for provincial areas.
Q: DO YOU HAVE SAME DAY DELIVERY?
A: We can accommodate SAME DAY DELIVERY requests via GRAB EXPRESS or LALAMOVE.
There is a 3:00 PM PAYMENT CUTOFF for orders to be shipped within the same day.
Delivery schedule is from Monday-Friday between 3:00 PM to 6:00 PM only.
Delivery fees will be shouldered by the buyer. PLEASE PAY THE DRIVER UPON DELIVERY.
We will let you know the EXACT AMOUNT once pick up has been booked.
Grab/Lalamove delivery requests have an additional Php 30 Handling Fee if order total is LESS THAN P1,500. Handling fee is different from Grab delivery fee.
For OFFICE and CONDO addresses, the drivers may not be able to go up your floor/unit in case they are unable to find a parking space. You may need to meet them at the lobby/entrance for proper delivery.
Once a package is dispatched to the courier, we will not have any control over it. In cases of errors or delays caused by the courier, we will help resolve the dispute to the best of our abilities, but we will not be held liable or responsible for any delays or errors.
Q: HOW MUCH ARE THE SHIPPING FEES?
A: Please refer to the chart below for the applicable shipping fees. These rates apply to regular sized pouches only. Larger packages/orders may incur higher shipping fees. Prices are subject to change without prior notice.
Q: DO YOU HAVE MEETUPS?
Q: WHAT ARE YOUR OFFICE HOURS?
A: We operate from 1:00 PM until 9:00 PM, Monday to Friday. We do not operate on weekends and holidays.
Q: DO YOU HAVE A PHYSICAL SHOP?
A: We have partner shops in Cubao Expo and Cebu City.
Rainbow Head products can also be purchased in Cubao Expo at The Four Strings (Shop 59A). The shop is open from Monday to Saturday, 1:00 PM to 8:00 PM; closed every Sunday.
Mad Kahuna Surf Shop is an authorized reseller of Rainbow Head products. They have branches in Cubao Expo and in Cebu City where you can purchase Manic Panic and Arctic Fox hair dyes.
Note that prices may vary depending on the shop.
PLEASE CONTACT THE SHOPS DIRECTLY FOR STOCK AVAILABILITY AND PRICING.
#59-A Cubao Expo, Gen. Romulo Avenue, Cubao, Quezon City
Mobile: (63) 942 947 5090
#51 Cubao Expo, Gen. Romulo Avenue, Cubao, Quezon City
Globe: (63) 917 627 0530
Sun: (63) 922 842 9244
22 Juana Osmeña St., Brgy Capitol Site, Cebu City
Globe: (63) 917 627 0530
Sun: (63) 922 842 9244
Q: HOW DO I GET TO CUBAO EXPO?
A: Please refer to this map to see where the shops in Cubao Expo are located:
QUESTIONS ABOUT HAIR COLORING
QUESTIONS ABOUT MANIC PANIC
QUESTIONS ABOUT ARCTIC FOX
QUESTIONS ABOUT SPARKS HAIR COLOR
QUESTIONS ABOUT BLEACH LONDON
QUESTIONS ABOUT BLEACHING
QUESTIONS ABOUT WELLA TONERS
The content on this site is for reference purposes only and is not a substitute for advice from a licensed professional. You should not rely solely on this content. Always read labels and directions before using any product.
For any other questions that have not been answered by the above information, you may contact us through: