FREQUENTLY ASKED QUESTIONS
Please read our TERMS AND CONDITIONS before making any inquiries or placing any orders.
QUESTIONS ABOUT ORDERING
Q: HOW MUCH ARE YOUR PRODUCTS?
Q: HOW DO I ORDER?
A: Submit the Order Form then wait for the confirmation email with payment instructions.
After you receive our confirmation email, make the payment bank deposit or bank transfer, then send a copy of the deposit/transaction slip (with your name written on it) to AvailAtRH@gmail.com then wait for the payment acknowledgment by email.
If you pay via ONLINE TRANSFER, please send a screenshot of the transaction.
TRACKING NUMBERS FOR SHIPPED PACKAGES CAN BE FOUND HERE.
Q: WHAT ITEMS ARE AVAILABLE?
A: The available items are listed in this Order Form. This list is updated daily. If the item is not listed here that means it is not available.
Q: WHAT ARE YOUR MODES OF PAYMENT?
A: By Bank Deposit (direct or via Gcash) to BPI , BDO, METROBANK or by GCASH only.
Bank account details will be sent by email after we receive of your Order Form.
You DO NOT NEED to have your own bank account to make a deposit. You just need our bank details and make the deposit to any BPI/BDO/Metrobank branch of your choice.
* Please note that banks may charge a minimal PROCESSING FEE if paying from PROVINCIAL BRANCHES.
ONLINE FUND TRANSFERS are allowed. You must provide the SCREENSHOT CONFIRMATION of the transaction after you have made the payment.
Online transfers from different banks (for example: Citibank to BPI, Unionbank to BDO, etc.) are allowed but it may take additional 1-3 working days to verify.
We currently do not accept payments by PayPal/Western Union etc. If you do not have any other payment option, please send us a message so we can assess other options.
Q: WHEN WILL I RECEIVE MY PACKAGE?
A: We will have limited shipping days due to ECQ. Please expect some delays due to these unusual circumstances. You may expect delivery of your package within 5-14 working days from your date of payment.
"Working Days" are Monday to Friday only. We do not ship on weekends and holidays.
Once a package is dispatched to the courier, we will not have any control over it. In cases of errors or delays caused by the courier, we will help resolve the dispute to the best of our abilities, but we will not be held liable or responsible for any delays or errors.
Q: WHAT ARE YOUR COURIERS?
A: We ship exclusively via BLITZ Delivery for now.
Q: HOW MUCH ARE THE SHIPPING FEES?
A: Shipping/Handling Fee is Php 100 within Metro Manila. Provincial deliveries start at Php 140 for nearby provinces, and Php 200 for further areas.
Q: DO YOU HAVE MEETUPS?
Q: WHAT ARE YOUR OFFICE HOURS?
A: We operate from 1:00 PM until 9:00 PM, Monday to Friday. We do not operate on weekends and holidays.
Q: DO YOU HAVE A PHYSICAL SHOP?
A: No. We are an online based shop.
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The content on this site is for reference purposes only and is not a substitute for advice from a licensed professional. You should not rely solely on this content. Always read labels and directions before using any product.
For any other questions that have not been answered by the above information, you may contact us through: